Managers can filter submitted tickets by team, folder, or label, create follow-up emails, or search and retrieve previous interactions from the database. Thanks to Trengo, companies can attach documents in email conversations, send delivery reports to customers and use pre-set templates or predefined responses to quickly resolve customer inquiries. It allows teams to track customer messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications on customer interactions via mobile applications. As would clients for both Android and iOS.Trengo is a collaboration and messaging platform that provides companies with a shared mailbox to manage team communication and interact with customers via WhatsApp, email, chat, social media platforms and voice calls. Being able to log who's responding would be important too. Presumably it would require a separate app, but they just need something like a shared inbox. The options I found are:ĭoes anybody happen to have used any of these and can vouch for them? Which I have seem quite commonly deployed by businesses. These are CRMs that leverage the WhatsApp Business API in order to provide multi agent support. I did a bit of digging and found a few potential options. But that wouldn't support the 'multi agent' use-case they require. My first recommendation was to switch over to WhatsApp Business and buy an extra SIM (that's what I do for my biz, although I don't have partners). Although clients tend to really like the convenience of WA so they want to stick with it. Thus their phones are littered with groups that ping endlessly.Ĭlearly this isn't a great solution. Their current MO for managing communication with clients on projects is WhatsApp. My wife and two business partners run an architecture/interior design practice.
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